Your Questions

  • Am I allowed to see my medical records?

    Posted: 03/03/10

    Speak to the nurse or doctor who is looking after you or contact PALS on 01733 875847 who will  give you information about how to access your medical records.

     
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  • How I can I get help with the cost of travelling to and from hospital?

    Posted: 03/03/10

    You need to speak to your Job Centre Plus office or contact PALS (Patient Advice & Liaison Service) on 01733 875847.

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  • Am I entitled to free hospital transport?

    Posted: 03/03/10

    Only a small number of patients are given free transport  to and from the hospital. Free patient transport must be authorised by a doctor or nurse.

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  • What are the visiting hours for the Intensive Care Unit?

    Posted: 03/03/10

    The Intensive Care Unit (ICU) operates open visiting but recommends not visiting before 11:00am.

    All visitors to patient areas should report to the nurses’ station prior to entering the patient bed areas. This is to enhance security in the wards and to improve communication with visitors.

    For the benefit of nearby patients, visitors will be restricted to a maximum of three per patient. Visitors should not visit for long periods – short visits are less tiring for patients.

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  • What are the visiting times for the maternity unit?

    Posted: 03/03/10

    The Maternity Unit visiting times are:

    9.00am – 1.00pm (partners and siblings only)
    1.00pm – 3.00pm (quiet period – partners only)
    3.00pm – 8.00pm (partners, siblings of baby and other visitors).

    Children, other than siblings, under the age of 14 are not permitted onto the Ward.

    All visitors to patient areas should report to the nurses’ station prior to entering the patient bed areas. This is to enhance security in the wards and to improve communication with visitors.

    For the benefit of nearby patients, visitors will be restricted to a maximum of three per patient. Visitors should not visit for long periods – short visits are less tiring for patients.

     

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  • What are the visiting times for Amazon Ward?

    Posted: 03/03/10

    Amazon Ward operates an open visitng policy with no time restrictions.

    All visitors to patient areas should report to the nurses’ station prior to entering the patient bed areas. This is to enhance security in the wards and to improve communication with visitors.

    For the benefit of nearby patients, visitors will be restricted to a maximum of three per patient. Visitors should not visit for long periods – short visits are less tiring for patients.

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  • How can I cancel or change an appointment?

    Posted: 08/02/10

    You can contact the appointments call and book centre on  01733 874191, or the contact number on your appointment letter to change or cancel an appointment.

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  • How can I cancel or change the 'Choose and Book' appointment that my GP has arranged for me?

    Posted: 08/02/10

    You need to contact your GP surgery or ring the  number on the choose and book referral letter.

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  • What are the visiting hours for the Coronary Care Unit?

    Posted: 08/02/10

    The Coronary Care Unit (CCU) visitng times are 3.00pm to 8:00pm only.

    All visitors to patient areas should report to the nurses’ station prior to entering the patient bed areas. This is to enhance security in the wards and to improve communication with visitors.

    For the benefit of nearby patients, visitors will be restricted to a maximum of three per patient. Visitors should not visit for long periods – short visits are less tiring for patients.

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